Microsoft Cloud services are down for some users

Microsoft Cloud services are down for some users

A number of users are reporting that pretty much any and all Microsoft services hosted on Azure are down, the evening of April 1. The @AzureSupport and @MSFT365Status accounts on Twitter are both acknowledging the problem and are pointing many users to non-working alternate status pages as of 5:45 p.m. ET.

Users are reporting the Azure Portal, Azure Services, Dynamics 365, Xbox Live and a host of other services cannot be reached. Bing.com is down. Interestingly, my Exchange email is up at this point, but that may be because Microsoft has not finished porting Exchange to Azure.

It’s unclear which countries and regions ar being affected at this time, as Microsoft’s suggested alternate Azure status page is showing green check marks — in spite of a header stating “An emerging issue is being investigated. We will provide an update with additional details shortly.” (Thanks to Daniel Fajardo Valenti on Twitter for the screen capture of that alternate page.)

At 6 p.m. ET, the MSFT365Status account posted: “”We’re investigating a potential DNS issue and are evaluating our mitigation options.”

Update: At 6:30 p.m. ET, the Azure status page was up (for me, anyway). This is a worldwide outage. Microsoft’s status message is saying “a subset” of  users may experience “intermittent issues” with Microsoft services.

Update (6:35 p.m. ET): The MSFT365Status account is reporting that things may be recovering: “Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the cause of the DNS issue. The next update will be provided in 60 minutes or as events warrant.”

I’ve seen a couple of users say that today isn’t the first time this week that Microsoft cloud services have been struggling. Microsoft customer Long Zheng noted: “This Azure DNS issue didn’t start today. I’ve seen random DNS resolution failures to App Services and Cloud Services since a couple of days ago which clearly escalated. I’m surprised Azure engineers don’t have some internal metrics that could have caught this earlier.”

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